Updated on August 15 2023
We value your information privacy and the importance of it and we appreciate your trust in us that we will do so carefully and sensibly.
This Privacy Policy describes how SwaBharatha LLP
and its affiliates (collectively “SwaBharatha, we, our, us”) collect, use,
share or otherwise process your personal information through SwaBharatha
website www.swabharatha.com (hereinafter referred to as the “Platform”).
By visiting this Platform, providing your
information or availing out product/service, you expressly agree to be bound by
the terms and conditions of this Privacy Policy and agree to be governed by the
laws of India including but not limited to the laws applicable to data
protection and privacy. If you do not agree please do not use or access our
Platform.
Collection of Your Information
Make a note that we care about your information privacy and we are serious about it and hence we do not distribute your personal information to third party advertisers or any other services. When you use our Platform, we collect and store your information which is provided by you from time to time. Information is used to serve you better within the platform and its services like delivering the product, order management, your preferences and many more relevant activities pertaining to the Platform services.
We use your personal information to assist sellers
and business partners in handling and fulfilling orders; enhancing customer experience;
resolve disputes; troubleshoot problems; help promote a safe service; collect
money; measure consumer interest in our products and services; inform you about
online and offline offers, products, services, and updates; customize and
enhance your experience; detect and protect us against error, fraud and other
criminal activity.
We may collect personal information such as contact number, email address, delivery address, name, credit card/debit card and other payment instrument details from you when you set up an account or transact with us or participate in any event or contest. We use your contact information to send you offers based on your previous orders and your interests. And we give you option to Opt-out from sending offers.
If you choose to post messages on our message
boards, chat rooms or other message areas or leave feedback on the Platform or
the social media handles maintained by us or if you use voice commands or
virtual try and buy or similar feature to shop on the Platform, we will collect
that information you provide to us. We retain this information as necessary to
resolve disputes, provide customer support, troubleshoot problems or for
internal research and analysis as permitted by law. If you send us personal
correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on the Platform, we
may collect such information.
Cookies
We use data collection devices such as
"cookies" on certain pages of the Platform to help analyse our web
page flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small files placed on your hard drive that assist us in
providing our services. Cookies do not contain any of your personal
information. We offer certain features that are only available through the use
of a "cookie". We also use cookies to allow you to enter your
password less frequently during a session. Cookies can also help us provide
information that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline/delete our cookies if
your browser permits, although in that case you may not be able to use certain
features on the Platform and you may be required to re-enter your password more
frequently during a session. Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Platform
that are placed by third parties. We do not control the use of cookies by third
parties.
We use cookies from third-party partners such as
Google Analytics for marketing and analytical purposes. Google Analytics help
us understand how our customers use the site. You can read more about how
Google uses your personal information here “https://www.google.com/intl/en/policies/privacy/ “.
You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the
individual browser level, but if you choose to disable cookies, it may limit
your use of certain features or functions on the services.
Sharing of personal information
We may disclose your personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes.
We may disclose personal information if required to
do so by law or in the good faith belief that such disclosure is reasonably
necessary to respond to subpoenas, court orders, or other legal process. We may
disclose personal information to law enforcement agencies, third party rights
owners, or others in the good faith belief that such disclosure is reasonably
necessary to: enforce our Terms of Use or Privacy Policy; respond to claims
that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general
public.
Links to Other Sites
Our Platform may provide links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.
Security Precautions
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Children Information
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal information in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable SwaBharatha to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal information over
the Platform or any partner platforms or establishments, consent to us
(including our other corporate entities, affiliates, lending partners,
technology partners, marketing channels, business partners and other third
parties) to contact you through SMS, instant messaging apps, call and/or e-mail
for the purposes specified in this Privacy Policy.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.